Frequently Asked Questions + Policies

Yes! We are fully Bonded + Insured through BIC.  We have a local business license through Polk County, Florida. Our Owner/Founder is CPPS – Certified Professional Pet Sitter through Pet Sitters International (PSI) and National Association of Professional Pet Sitter (NAPPS)  and is the only dually certified Pet Care Provider in the entire state of Florida.

Yes! All of our staff are EMPLOYEES and have been Background Screened, extensively interviewed and certified through FetchFind. Why does this matter to you? Companies that use Independant Contractors 

Yes! All Atta Boy! Staff has completed over 13 hours in Pet Care Certifications through FetchFind. All of our staff also has personal or professional pet care experiences throughout their life- volunteer, farm, veterinary or pet ownership! We also have at least one Veterinary Technician on staff 24/7 in case of emergencies.

In the case of an emergency (illness, car accident, etc) our team of sitters will step in to help to ensure service is not interrupted. Since being in business we have not missed a single visit.

A “Meet and Greet” – is when we review all your pet care needs, locations of pet items and meet the pet(s) in your home. It is also a great opportunity for you to ask questions about our company, experience and services. This is a complementary service and is required for all adult dogs in persons or puppies, cats or small animal clients-this can be done in-person or a ZOOM video call.

Prices do change for the following three reasons: 4 or more visits $5 more/visit, custom timeframes: $5 more/visit. Holiday Peak Times: $10 more/visit.

 Well, it depends on the type of service. You can view our Pet Sitting, Cat Sitting, Dog Walking, or Hiking Adventures on each service page on our website.

Prices do change for the following three reasons:  custom timeframes: + $5 /visit. 5+ visits a day: + $5/visit Holiday Peak Times: $10 more/visit.

Wedding + Party Pet Attendants and Overnight Sleepovers are custom pricing- as each request is so unique!

Holiday Peak Times are days before, during and after certain holidays. $10/per visit will be added for Pet Sitting, Cat Sitting, Dog Walking, or Hiking Adventures. $25/per visit for Overnight Sleepovers. Custom Pricing for Party + Wedding Pet Attendants.

2021
Easter : Friday, April 2- Sunday April 4, 2021
Memorial Day : Friday, May 29 – Monday May 31, 2021
4th of July : Friday, July 2-Sunday July 4, 2021
Labor Day : Friday, September 3th- Monday September 6th, 2021
Columbus Day : Friday, October 8th – Monday October 11, 2021
Veterans Day : Thursday, November 11, 2021
Thanksgiving : Saturday, November 20th- Monday November 29, 2021
Christmas / Kwanzaa / New Year: Saturday, December 18 2021- Jan 3rd, 2022

 Reservations

• Can be made 24/7 on your convenient, online client portal once you are onboarded as a client.
• Visit(s) requested less than 48 hours prior to first service will incur a $5 fee (max: $5) + have to manually be processed via calling our office.

Non-Holiday Reservation Payment:

• New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.
• Existing Clients: Full payment due by first visit.

Holiday Reservation Payment:

• New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.
• Existing Clients: A 50% non-refundable, non-transferable(No credits/refunds) deposit is required at time of booking. Remainder of payment due by first visit.

  Full Trip Cancellations

• Definition: Cancellation of entire set of visits scheduled or a  one-off day of visit(s)

Non-Holiday Full Trip Cancellations:

• New Clients: No Credit/Refund
• Existing Clients:
  • Greater than 48 hours prior to first visit: 100% Refund
  • Less than 48 hours prior to first visit: No Credits/Refunds

Holiday Full Trip Cancellations:

• New Clients: No Credits/Refunds
• Existing Clients: No Credits/Refunds

Partial/1+Visit Cancellations

• Definition: Cancellation of 1 or more visits during a scheduled set of visits.
• New Clients: No Credits/Refunds
• Existing Clients: No Credits/Refunds 

Early Returns/Late Departures:

• No Credits/Refunds

Acts of God/Medical/Family Emergency: Flexible

• ABAC has a limited amount of clients we can book and thus turns away clients once spots are full. This makes us unable to fill those spots last minute if your plans change. With that said- we are human and we try to act that way. If in the case an emergency arises, a medical situation such as COVID, or Family Death- just give us a call and we can see what we can do.

Refunds will be issued for cancellations based on the  cancellation policies in ABAC’s cancellation policies above. If a refund is due for a cancellation the money will be refunded via  the original payment method or credit to your account. Ideally clients will request a credit to their account instead, which is good for 1 year from date of credit creation.

Yes, but only a Rabies Vaccine, Titer or Exemption Letter. ABAC requires all animals required by Florida Law “828.30 Rabies vaccination of…”to be updated on Rabies Vaccine, Titer , or exemption letter by a licensed Veterinarian.”

We do HIGHLY recommend speaking to your veterinarian about recommendations on DHPP ( Distemper, Hepatitis, Parvo, Parainfluenza, Lepto, and Bordatella) though!

We require all pets to be parasite free. How you choose to regulate that- is just that- your choice.