Frequently Asked Questions + Policies
You Ask, We Answer!
For our full policies document please contact us and we will gladly email.
Is my pet sitter background checked?
Yes! All of our staff have been Background Screened.
Is my pet sitter trained or have Pet Education?
Yes! All Atta Boy! Staff has completed over 13 hours in Pet Care Certifications through FetchFind. All of our staff also has personal or professional pet care experiences throughout their life- volunteer, farm, veterinary or pet ownership! We also have at least one Veterinary Technician on staff 24/7 in case of emergencies.
What type of animals/pets will you care for?
How does the sitter know about my pets needs + care schedule?
How long are the Pet Visits and Dog Walks for?
Party + Wedding Pet Attendants – custom timeframes. All visits are GPS tracked by
What happens in case of an emergency and the pet sitter can’t go to my house?
In the case of an emergency (illness, car accident, etc) our team of sitters will step in to help to ensure service is not interrupted. Since being in business we have not missed a single visit.
Can my pet sitter give or administer medications?
How do I know my sitter actually came and stayed for the right amount of time?
Can you do pet care on holidays + weekends?
How will I be billed and pay?
Will you ‘Share Visits’ with a friend or family member of mine?
How do you get into my Lakeland or Mulberry home?
What is a meet + greet?
How much are your services?
Prices do change for the following three reasons: 4 or more visits $5 more/visit, custom timeframes: $5 more/visit. Holiday Peak Times: $10 more/visit.
How much are your services?
Prices do change for the following three reasons: 4 or more visits $5 more/visit, custom timeframes: $5 more/visit. Holiday Peak Times: $10 more/visit.
Wedding + Party Pet Attendants and Overnight Sleepovers are custom pricing- as each request is so unique!
When are your Holiday Peak Times?
Holiday Peak Times are days before, during and after certain holidays. $10/per visit will be added for Pet Sitting, Cat Sitting, Dog Walking, or Hiking Adventures. $25/per visit for Overnight Sleepovers. Custom Pricing for Party + Wedding Pet Attendants.
2020
Labor Day : Friday September 4th- Monday September 7th, 2020
Columbus Day : Friday, October 9th – Monday October 12, 2020
Veterans Day : Wednesday, November 11, 2020
Thanksgiving : Friday, November 20th- Monday November 30, 2020
Christmas / Kwanzaa / New Year: Saturday, December 19 2020- Jan 3rd, 2020
2021
Easter : Friday, April 2- Sunday April 4, 2021
Memorial Day : Friday, May 29 – Monday May 31, 2021
4th of July : Friday, July 2-Sunday July 4, 2021
Labor Day : Friday, September 3th- Monday September 6th, 2021
Columbus Day : Friday, October 8th – Monday October 11, 2021
Veterans Day : Thursday,, November 11, 2020
Thanksgiving : Friday, November 20th- Monday November 30, 2020
Christmas / Kwanzaa / New Year: Saturday, December 19 2020- Jan 3rd, 2020
What is your reservation policy?
Reservations can be made 24/7 on your convenient, online client portal. A visit set requested less than 48 hours prior to the first service will incur a $5 fee (max: $5).
Non-Holiday Reservation Payment:
- New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.
- Existing Clients: Full payment due by first visit.
Holiday Reservation Payment:
- New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.
- Existing Clients: A 50% non-refundable, non-transferable(No credits/refunds) deposit is required at time of booking. Remainder of payment due by first visit.
What are your cancellation policies?
Full Trip Cancellations
- Definition: Cancellation of entire set of visits scheduled.
Non-Holiday Full Trip Cancellations:
- New Clients: No Credit/Refund
- Existing Clients:
- Greater than 48 hours prior to first visit: 100% Refund
- Less than 48 hours prior to first visit 50% of total bill cancellation fee will be applied to the service that has not commenced as of the date of cancellation.
Holiday Full Trip Cancellations:
- New Clients: No Credits/Refunds
- Existing Clients: No Credits/Refunds
Partial/1+Visit Cancellations
- Definition: Cancellation of 1 or more visits during a scheduled set of visits.
- New Clients: No Credits/Refunds
- Existing Clients: No Credits/Refunds if less than 48 hours prior.
Early Returns/Late Departures: No Credits/Refunds
- ABAC has a limited amount of clients we can book and thus turns away clients once spots are full. This makes us unable to fill those spots last minute if your plans change- thus payments are due as indicated above.
Do you offer refunds?
Refunds will not be issued for cancellations made after the cancellation policies in ABAC’s cancellation policies above. If a refund is due for a cancellation the money will be refunded via the original payment method.
Do you require vaccines?
Yes, but only Rabies. ABAC requires all animals required by Florida Law “828.30 Rabies vaccination of…”to be updated on Rabies Vaccine, Titer , or exemption letter by a licensed Veterinarian.”
We do HIGHLY recommend speaking to your veterinarian about recommendations on DHPP ( Distemper, Hepatitis, Parvo, Parainfluenza, Lepto, and Bordatella) though!
Do you require flea, tick or heartworm medication or a negative fecal
We require all pets to be parasite free. How you choose to regulate that- is just that- your choice.