Frequently Asked Questions + Policies

Yes! We are fully Bonded + Insured through BIC.  We have a local business license through Polk County, Florida. Our Owner/Founder is CPPS – Certified Professional Pet Sitter through Pet Sitters International (PSI) and National Association of Professional Pet Sitter (NAPPS)  and is the only dually certified Pet Care Provider in the entire state of Florida.

Yes! All of our staff are EMPLOYEES and have been Background Screened, extensively interviewed and certified through FetchFind. Why does this matter to you? Companies that use Independant Contractors 

Yes! All Atta Boy! Staff has completed over 13 hours in Pet Care Certifications through FetchFind. All of our staff also has personal or professional pet care experiences throughout their life- volunteer, farm, veterinary or pet ownership! We also have at least one Veterinary Technician on staff 24/7 in case of emergencies.

We care for all personal pets and animals! Dogs and cats make up the majority of our client base but we also care for Reptiles (turtles, snakes, lizards, etc), Amphibians (Frogs, Salamanders, etc), Exotics ( Sugar Gliders, Hedgehogs,etc), Farm Animals (Goats, Chickens, Horses, etc) and Small Furry ( Rabbits, Mice, Hamsters, Gerbils, etc) things!

  You can fully customized your Pet Sitting + Dog Walking Visits by choosing or mixing and matching 30 minutes, 1 hour visits or 1.5 hour visits pop in visits.  

Cats- Minimum 1 visit per 24 hours. Max 4 visits

Dogs-Minimum 3 visits per 24 hours. Max 4 visits.

Farm Animals- Minimum 1 visit per 24 hours. Max 4 visits

Party + Wedding Pet Attendants – custom timeframes. 

Visit can be scheduled within one of our 5 flexible time windows. These flexible time windows have a range where the sitter can arrive based on drive time efficiency, availability and other unpredictable factors such as trains, traffic or previous pet client delays. Clients can upgrade to 1 hour flexible windows for only $5 more per visit.

We work as a team so in the case of an emergency (illness, car accident, etc) one of our staff from our team of sitters will step in to help to ensure service is not interrupted. Since being in business we have not missed a single visit.

We Require all clients to have 2 forms of access to their home from the following: LockBox, Keyless/Coded Doors or Garages, or Hidden Keys. We highly recommend the first two. You may have two of the same thing- in different locations. We do not hold or keep keys- unless in an apartment complex that does not have the ability for a lockbox or coded door. This allows us to have access to your home easier in case of an emergency or last minute request. There are a few benefits to the lockbox: if the staff person assigned to your service has an emergency (car accident etc) we have back up staff who will be able to access your home. You also will have the code so if you happen to lock yourself out you can use the lockbox as well! You can purchase your own, or we can provide one for $30 and bring it to the consult to set up in a spot that you’ve decided on.

A “Consult + Behavior Assessment” – is when we review all your pet care needs, locations of pet items and meet the pet(s) in your home IN PERSON for dog and large animal clients. It is also a great opportunity for you to ask questions about our company, experience and services. The Behavior Assessment is for us to gauge your pets comfort with unfamiliar people coming into their home and ensure no aggression or fear that can turn into aggression.

A “Virtual Consult” is when we review all your pet care needs, locations of pet items and meet the pet(s) in your home via a ZOOM VIDEO CALL for cats or small animal clients. This is a complementary service and is required for all non-dog/large animal clients that take about 15 minutes.

Well, it depends on the type of service  but start at $26/visit. You can view our Pet Sitting, Cat Sitting, Dog Walking, or Hiking Adventures on each service page on our website.

Prices do change for the following three reasons: 4 or more visits $10 more/visit, custom timeframes: $10 more/visit. Holiday Peak Times: $10 more/visit.

• We are the only fully licensed, bonded, insured and duelly certified pet care company in a 6 county area.
• We drive to your home and drive time can be up to 30 minutes one way for each client.
• Your pets are getting one on one attention vs at a boarding facility where that attention is shared by tons of other pets.
• We have Employees vs Contractors which means we have workmans comp to cover any injuries that may occur at your home- vs you may have to pay for them out of pocket or with your home insurance, they are fully trained, and certified.
• We have back up emergency plans in case of sitter sickness or delay since we have a team. Plus, more availability for scheduling.
• We have guaranteed timed visits that are GPS Tracked. No shortened visits so we can squeeze more clients in.
• You get an update after EACH visit which gives you peace of mind.
• We are also lower then the national average of $31/ per 30 minute non holiday visit for professional pet care.

Premium Peak Times are days before, during and after certain holidays and days off from the local school district- aka our busy times! Think how when you book flights or hotels- certain times are higher priced due to supply + demand.  +$10/per visit will be added for Pet Sitting, Cat Sitting, Dog Walking, or Hiking Adventures.  Custom Pricing for Party + Wedding Pet Attendants.

2022

•Presidents Weekend: Friday February 18- Monday February 21, 2022

•Spring Break: Friday, March 18- Monday March 28, 2022

•Easter :  Friday, April 15- Monday April 18, 2022

•Memorial Day : Friday, May 27 – Monday May 30, 2022

•4th of July : Friday, July 1-Monday July 4, 2022

•Labor Day : Friday, September 2th- Monday September 5th, 2022

•Veterans Day : Friday, November 11- Monday November 14, 2022

•Thanksgiving : Friday, November 18th- Monday November 28, 2022

•Christmas / Kwanzaa / New Year: Saturday, December 17, 2022- Jan 3rd, 2023

 Reservations

• Can be made 24/7 on your convenient, online client portal once you are onboarded as a client.
• Visit(s) requested less than 48 hours prior to first service will incur a $5 fee (max: $5) + have to manually be processed via calling our office.

Non-Holiday Reservation Payment:

• New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.
• Existing Clients: Full payment due by first visit.

Holiday Reservation Payment:

• New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking. Partial Cancellations are not accepted.
• Existing Clients: A 50% non-refundable, non-transferable(No credits/refunds) deposit is required at time of booking. Remainder of payment due by first visit. Partial Cancellations are not accepted.

  Full Trip Cancellations

• Definition: Cancellation of entire set of visits scheduled or a  one-off day of visit(s)

Non-Holiday Full Trip Cancellations:

• New Clients: No Credit/Refund
• Existing Clients:
  • Greater than 48 hours prior to first visit: 100% Refund
  • Less than 48 hours prior to first visit: No Credits/Refunds

Holiday Full Trip Cancellations:

• New Clients: No Credits/Refunds
• Existing Clients: No Credits/Refunds

Partial/1+Visit Cancellations

• Definition: Cancellation of 1 or more visits during a scheduled set of visits.
• New Clients: No Credits/Refunds
• Existing Clients: No Credits/Refunds 

Early Returns/Late Departures:

• No Credits/Refunds

Acts of God/Medical/Family Emergency/Pet Death: Flexible

• ABAC has a limited amount of clients we can book and thus turns away clients once spots are full. This makes us unable to fill those spots last minute if your plans change. With that said- we are human and we try to act that way. If in the case an emergency arises, a medical situation such as COVID, or Family Death- just give us a call and we can see what we can do.

Refunds will be issued for cancellations based on the  cancellation policies in ABAC’s cancellation policies above. If a refund is due for a cancellation the money will be refunded via  the original payment method or credit to your account. Ideally clients will request a credit to their account instead, which is good for 1 year from date of credit creation.

Yes, but only a Rabies Vaccine, Titer or Exemption Letter. ABAC requires all animals required by Florida Law “828.30 Rabies vaccination of…”to be updated on Rabies Vaccine, Titer , or exemption letter by a licensed Veterinarian.”

We do HIGHLY recommend speaking to your veterinarian about recommendations on DHPP ( Distemper, Hepatitis, Parvo, Parainfluenza, Lepto, and Bordatella) though!

We require all pets to be parasite free. How you choose to regulate that- is just that- your choice.

ABAC will not care for animals that show any Food, Human or Toy Aggression. If an animal has animal aggression- no leash walks will be allowed. ABAC will not care for any animals with a bite history, or aggression history. Pets that need a muzzle at a Veterinary Clinic or Grooming tend not to be successful with at home pet care. We suggest to you a “Board + Train” option provided by a professional dog trainer. If a pet shows aggression during a set of visits- the client will be responsible for finding alternative care immediately and no refunds will be given.