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Frequently Asked Questions + Policies

You Ask, We Answer!

For our full policies document please contact us and we will gladly email.

Are you licensed, bonded, insured + certified?

Yes! We are fully Bonded + Insured through BICWe have a local business license through Polk County, Florida. Our Owner/Founder is CPPS – Certified Professional Pet Sitter through Pet Sitters International (PSI) and National Association of Professional Pet Sitter (NAPPS)  and is the only dually certified Pet Care Provider in the entire state of Florida.

Is my pet sitter background checked?

Yes! All of our staff are EMPLOYEES and have been Background Screened, extensively interviewed and certified through FetchFind. Why does this matter to you? Companies that use Independant Contractors 

Is my pet sitter trained or have Pet Education?

Yes! All Atta Boy! Staff has completed over 13 hours in Pet Care Certifications through FetchFind. All of our staff also has personal or professional pet care experiences throughout their life- volunteer, farm, veterinary or pet ownership! We also have at least one Veterinary Technician on staff 24/7 in case of emergencies.

What type of animals/pets will you care for?

We care for all personal pets and animals! Dogs and cats make up the majority of our client base but we also care for Reptiles (turtles, snakes, lizards, etc), Amphibians (Frogs, Salamanders, etc), Exotics ( Sugar Gliders, Hedgehogs,etc), Farm Animals (Goats, Chickens, Horses, etc) and Small Furry ( Rabbits, Mice, Hamsters, Gerbils, etc) things!

How does the sitter know about my pets needs + care schedule?

We set each client up with a custom online Client Portal that you can fill in ALL the details about your pets + home care. This includes feeding schedules, behaviors, and those special details that make your pet special. This portal is also where you request your visits, pay your invoices and review each visit update and pictures.

How long are the Pet Visits and Dog Walks for?

  You can fully customized your Pet Sitting + Dog Walking Visits by choosing or mixing and matching 30 minutes, 1 hour visits or 1.5 hour visits pop in visits.  

Cats- Minimum 1 visit per 24 hours. Max 4 visits

Dogs-Minimum 3 visits per 24 hours. Max 4 visits.

Farm Animals- Minimum 1 visit per 24 hours. Max 4 visits

Party + Wedding Pet Attendants – custom timeframes. 

Visit can be scheduled within one of our 5 flexible time windows. These flexible time windows have a range where the sitter can arrive based on drive time efficiency, availability and other unpredictable factors such as trains, traffic or previous pet client delays. Clients can upgrade to 1 hour flexible windows for only $5 more per visit.

 

What happens in case of an emergency and the pet sitter can’t go to my house?

We work as a team so in the case of an emergency (illness, car accident, etc) one of our staff from our team of sitters will step in to help to ensure service is not interrupted. Since being in business we have not missed a single visit.

Can my pet sitter give or administer medications?

Yes, all sitters have training in pill/tablet, cream and liquid medication administration. Insulin injections and fluid therapy can also be accommodated.

How do I know my sitter actually came and stayed for the right amount of time?

All of our visits are GPS tracked and timed through our client portal. This information can not be edited or falsified from the sitter. We also have a staff person that’s primary job is to review all visits to ensure integrity, care quality and timing.

Can you do pet care on holidays + weekends?

Yes. All services are available 365 days a year, 7 days a week.

How will I be billed and pay?

All Invoices are available via your online client portal. Payments can be made with any type of credit or debit card. Payments are due at time of scheduling for new clients and/or holiday peak times, or by the first service for all existing clients and/or non-holiday peak times.

Will you ‘Share Visits’ with a friend or family member of mine?

Unfortunately, no. Our Insurance + Bonding will not allow that. We do not recommend any person or other company have access to your home or property while we are caring for your pets + home.

How do you get into my Lakeland or Mulberry home?

We Require all clients to have 2 forms of access to their home from the following: LockBox, Keyless/Coded Doors or Garages, or Hidden Keys. We highly recommend the first two. You may have two of the same thing- in different locations. We do not hold or keep keys- unless in an apartment complex that does not have the ability for a lockbox or coded door. This allows us to have access to your home easier in case of an emergency or last minute request. There are a few benefits to the lockbox: if the staff person assigned to your service has an emergency (car accident etc) we have back up staff who will be able to access your home. You also will have the code so if you happen to lock yourself out you can use the lockbox as well! You can purchase your own, or we can provide one for $30 and bring it to the consult to set up in a spot that you’ve decided on.

What is a Consult + Behavior Assessment or a Virtual Consult?

 

A “Consult + Behavior Assessment” – is when we review all your pet care needs, locations of pet items and meet the pet(s) in your home IN PERSON for dog and large animal clients. It is also a great opportunity for you to ask questions about our company, experience and services. The Behavior Assessment is for us to gauge your pets comfort with unfamiliar people coming into their home and ensure no aggression or fear that can turn into aggression.

A “Virtual Consult” is when we review all your pet care needs, locations of pet items and meet the pet(s) in your home via a ZOOM VIDEO CALL for cats or small animal clients. This is a complementary service and is required for all non-dog/large animal clients that take about 15 minutes.

How much are your services?

Well, it depends on the type of service  but start at $23/visit. You can view our Pet Sitting, Cat Sitting, Dog Walking, or Hiking Adventures on each service page on our website.

Prices do change for the following three reasons: 4 or more visits $5 more/visit, custom timeframes: $5 more/visit. Holiday Peak Times: $10 more/visit.

Why are your prices higher then others?

 We are the only fully licensed, bonded, insured and duelly certified pet care company in a 6 county area We drive to your home and back to give your pets one on one attention. Drive time can be up to 30 minutes one way. We have employees vs contractors which means we have workmans comp to cover any injuries that may occur at your home- vs you may have to pay for them out of pocket or with your home insurance. We have back up emergency plans and guaranteed timed visits that are GPS Tracked. You get an update after EACH visit. We are also lower then the national average of $31/ per 30 minute non holiday visit.

When are your Holiday Peak Times?

Holiday Peak Times are days before, during and after certain holidays. $10/per visit will be added for Pet Sitting, Cat Sitting, Dog Walking, or Hiking Adventures.  Custom Pricing for Party + Wedding Pet Attendants.

2021
Easter : Friday, April 2- Sunday April 4, 2021
Memorial Day : Friday, May 29 – Monday May 31, 2021
4th of July : Friday, July 2-Sunday July 4, 2021
Labor Day : Friday, September 3th- Monday September 6th, 2021
Columbus Day : Friday, October 8th – Monday October 11, 2021
Veterans Day : Thursday, November 11, 2021
Thanksgiving : Saturday, November 20th- Monday November 29, 2021
Christmas / Kwanzaa / New Year: Saturday, December 18 2021- Jan 3rd, 2022

What are your reservation policies?

 Reservations

  • Can be made 24/7 on your convenient, online client portal once you are onboarded as a client.
  • Visit(s) requested less than 48 hours prior to first service will incur a $5 fee (max: $5) + have to manually be processed via calling our office.

Non-Holiday Reservation Payment:

  • New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.
  • Existing Clients: Full payment due by first visit.

Holiday Reservation Payment:

  • New Clients: A 100% in full payment non-refundable, non-transferable (No Credits/Refunds) due at time of booking.
  • Existing Clients: A 50% non-refundable, non-transferable(No credits/refunds) deposit is required at time of booking. Remainder of payment due by first visit.

What are your cancellation policies?

  Full Trip Cancellations

  • Definition: Cancellation of entire set of visits scheduled or a  one-off day of visit(s)

Non-Holiday Full Trip Cancellations:

  • New Clients: No Credit/Refund
  • Existing Clients:
    • Greater than 48 hours prior to first visit: 100% Refund
    • Less than 48 hours prior to first visit: No Credits/Refunds

Holiday Full Trip Cancellations:

  • New Clients: No Credits/Refunds
  • Existing Clients: No Credits/Refunds

Partial/1+Visit Cancellations

  • Definition: Cancellation of 1 or more visits during a scheduled set of visits.
  • New Clients: No Credits/Refunds
  • Existing Clients: No Credits/Refunds 

Early Returns/Late Departures:

  • No Credits/Refunds


Acts of God/Medical/Family Emergency: Flexible

  • ABAC has a limited amount of clients we can book and thus turns away clients once spots are full. This makes us unable to fill those spots last minute if your plans change. With that said- we are human and we try to act that way. If in the case an emergency arises, a medical situation such as COVID, or Family Death- just give us a call and we can see what we can do.

Do you offer refunds?

Refunds will be issued for cancellations based on the  cancellation policies in ABAC’s cancellation policies above. If a refund is due for a cancellation the money will be refunded via  the original payment method or credit to your account. Ideally clients will request a credit to their account instead, which is good for 1 year from date of credit creation.

Do you require vaccines?

Yes, but only a Rabies Vaccine, Titer or Exemption Letter. ABAC requires all animals required by Florida Law “828.30 Rabies vaccination of…”to be updated on Rabies Vaccine, Titer , or exemption letter by a licensed Veterinarian.”

We do HIGHLY recommend speaking to your veterinarian about recommendations on DHPP ( Distemper, Hepatitis, Parvo, Parainfluenza, Lepto, and Bordatella) though!

Do you require flea, tick, or a negative fecal?

We require all pets to be parasite free. How you choose to regulate that- is just that- your choice.

Will you care for a pet that is aggressive or has previously attacked/bitten?

ABAC will not care for animals that show any Food,Human or Toy Aggression. If an animal has animal aggression- no leash walks will be allowed. ABAC will not care for any animals with a bite history, or aggression history. We suggest to you a ‘Board + Train ” option provided by a professional dog trainer. If a pet shows aggression during a set of visits- the client will be responsible for finding alternative care immediately.